After gaining entry and finding the person follow emergency medical procedures.
If a family member is present and they have ‘Lasting Power of Attorney (Health)’ ask them to produce the documentation.
Be aware that if the person is conscious they may not be able to communicate verbally about their pain. They may demonstrate a behaviour such as screaming or rocking or even be unusually quiet which can be an indication that all is not well.
If they have suffered a serious injury such as a broken bone they are unlikely to realise/understand the extent of their injury and may try to move to get up.
Try to avoid transporting the patient to hospital if you feel they don’t require emergency treatment. Instead consider accessing support from the District Nursing team or other appropriate support agencies.